Mercy was employed as an accountant by one of our clients. She had
been good at her work but over time her performance has been
deteriorating. She was put on performance notice. She had given up on
her fate in the organization until one time her boss gave me a call. She
asked me to administer our psychometric tests on her.
It is
through our two tests that we had helped the organization hire it's 3
top sales people in the last 2 years. Mercy was not impressed by the
fact that she was being asked to take some tests that she knew her sales
colleagues had taken. She had been a trained accountant. She did not
have anything to lose except some 45 minutes to do the test.
Once
the tests were completed we sent the report to her boss. Mercy was a
lion. Among the three sales people we had hired one of them was a lion
while the other two were horses. (We have 21 animals that represent
different personalities). The boss was not shocked. She was also a lion
and that is what frustrated her so much about Mercy. She knew she could
work and get the results.
We had a meeting where we presented the
report to Mercy and her boss and made a suggestion that probably it
would be good idea if Mercy moved from accounts into account relations
management role. In accounts she worked a lot with paper work and was
expected to stick to a routine. As a lion this was not easy. She got
motivated by tangible achievements and pursuing goals. She enjoyed
taking leadership roles and taking up challenging roles. All these were
available in the account management role.
Within a month Mercy
had started bringing in orders from previously dormant accounts. She was
the employee of the month. She was not yet the top sales person but she
was so committed to becoming one within the next six months.
Mercy is like many other employees. People who could be easily described
as role pegs fitted into square holes. They hold onto a job because of
the paycheck. There performance is ok due to sheer commitment but in
many cases they will never be spectacular in the job. Their position or
role does not utilize their strengths. If you have a hunting position
you don’t use a sheep for it, get a lion.
There are other
employees who never get to know themselves and as a result try to fit
into a mold they suppose is expected of them. They are copies of others
rather than the best original of themselves. Self awareness is probably
the most important element in emotional intelligence. When we are aware
of our qualities we are able to turn them into strengths and be aware of
them when they are our blind spots in the roles that we have. We get to
know why we do things the way we do them and how that impacts the
results we get as well as how we relate with others either as colleagues
subordinates and bosses.
When filling a role it is sometimes to
try creating the profile of the candidate that will best in a position
and pursue that candidate. Other times it has been found that candidates
of a particular personality type fit in a certain organization while
another might struggle. This is because built in an organizations
culture is its personality. That is one reason why an employee who was a
super star performer in an organization struggles in a similar role in
another organization and vice versa. It is synonymous in having a
peacock amongst plough bulls or a hare among German Shepherds.
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